Questions People Actually Ask at the Counter

The facility is at 23281 La Palma Ave in Yorba Linda, 18.4 miles from Hacienda Heights and 24 to 38 minutes depending on the hour. The default run is SR-60 west to the Fullerton Rd exit, south through Rowland Heights, then onto Harbor Blvd and east on La Palma. After 3:00 pm, SR-60 east to SR-57 south to SR-91 east is usually faster. There is no Hacienda Heights location and we will not pretend otherwise; the whole shop is in one building in Yorba Linda.

It has to come to us. All work is performed at the Yorba Linda facility and we do not offer mobile service, roadside dispatch or on-site estimates. That is not a staffing limitation, it is what the work requires: a frame rack, a downdraft booth, controlled cure windows for membrane adhesive and paint, and lift access under a 40 foot coach. If the coach is not roadworthy, say so when you call and we will talk through transport and what a tow operator needs to know about tie down points on your class.

There are three priced tiers and every one of them is credited against an authorized repair. A collision teardown estimate is one hour at $210 and means panels come off so structure can be seen rather than inferred. An RV systems estimate is $150 and covers slide, awning, water, electrical and generator complaints. An in depth diagnostic is one hour at $285 with a one hour minimum for intermittent electrical and control faults. Charging for it is what makes it a measurement instead of a guess.

Because on an RV the visible symptom and the actual scope are usually different things. A ceiling stain is often a vent flange two meters away. A slide that binds is usually a room out of square rather than a bad motor. A phone number would be a guess, and a guess is how owners end up paying twice. What we will do on the phone is identify which assembly is in your coach, check its lead time, tell you which estimate tier applies, and give you the published price band so you are not walking in blind.

Body and paint $210 per hour. Mechanical and electrical $260. Diagnostics, scan and programming $285 with a one hour minimum. Detail $95. Paint supplies calculate at $55 per paint hour and body supplies at $5 per body hour. Hazmat and disposal is $45 flat when chemicals, refrigerant or LP is involved. Parts at or under $100 carry 100 percent markup, parts over $100 carry 35 percent. Sales tax at 7.75 percent applies to parts and materials, not to labor. Those numbers are published, so two owners with the same job get the same rate.

Direct, with every major carrier in the file: Progressive, GEICO, State Farm, AAA SoCal, AAA Enterprises, Mercury, Allstate, American Family, Wawanesa, National General, CSAA, Foremost, Liberty Mutual, Tesla, Cincinnati and AGWS among others. Insurance walk ins are welcome. You are responsible for your deductible and for anything the policy does not cover. Note that insurance billed jobs may be billed at carrier negotiated labor rates that differ from the posted retail rates, and we will show you that on the estimate rather than let you find it later.

You choose. In California the repair facility is your decision, not the carrier's, and a referral to a preferred shop is a suggestion rather than an instruction. Say plainly on the first call that you have selected your own facility, and do not authorize a tow to a shop you did not pick. Carriers are entitled to inspect the vehicle and to negotiate the estimate, and we handle that conversation with the adjuster directly so you are not relaying technical detail between two parties.

Class A, B and C motorhomes, fifth wheels, travel trailers, truck campers, cargo and toy hauler trailers, Sprinter, ProMaster, Transit and Metris vans, EV cargo vans, box trucks, service bodies and municipal fleet units. Scope is collision, body, paint, fiberglass, structural, interior and onboard systems. Outside what this facility performs: engine rebuild, transmission rebuild, drivetrain work, DOT inspection certification and emission certification. The house generator is in scope. The chassis engine is not, and we will tell you that at the counter rather than after you have dropped off.

It depends on tier, and we quote the tier at authorization rather than a hopeful date. Light cosmetic runs 2 to 5 business days. Moderate body is 1 to 3 weeks. Systems and electrical is 3 business days to 2 weeks. Structural is 3 to 8 weeks. A full refinish is 4 to 10 weeks. Interior remodel is 3 to 12 weeks. Upfit and fabrication is 2 to 8 weeks. The variable that moves those numbers most is not labor, it is an OEM assembly on backorder, which is why the lead time is verified before you authorize.

Yes, and knowing which assembly is actually in the coach is half the job. Lippert, Schwintek, Dometic, Carefree, Onan, Suburban, Truma, AquaHot, Kwikee, Hehr, Norcold, Furrion, Winegard and Dexter all channel differently, and lead times run from stock to about eight weeks. The lead time is verified before authorization, not promised and then discovered. Special order parts require a full non refundable deposit at order because the supplier will not accept a return, and that is disclosed on the estimate line rather than buried.

Saturday runs 9:30 to 3:00, and weekdays are 8:00 to 5:00. Morning drop off between 8:00 and 10:00 is the fastest write up window. Bring registration and the current insurance card, the claim number and adjuster contact if a carrier is involved, every scene photograph including the wide shots, the prior repair invoice if the area has been worked before, and keys to every compartment including the generator bay and the wet bay. For a slide complaint, arrive with the coach powered and levelable so it can be cycled.

Jobs over $2,000 authorize on a 50 percent deposit. Jobs over $10,000 draw an additional 25 percent when parts arrive. The balance is due at pickup and no vehicle leaves the property until it is paid in full. Credit card payments over $1,000 carry a 3.5 percent surcharge, which is a pass through of the merchant fee on high ticket work rather than a margin line. On an insurance repair you generally cover the deductible and the carrier covers the approved balance, and public entity work is invoiced against the purchase order and cost center.