Documents Worth Having Before You Need Them

Nobody reads a claim guide while their coach is intact. They read it in a parking lot twenty minutes after somebody backed into the rear cap, on a phone, with an adjuster on hold. Every document here is written for that moment: short, sequenced, and telling you what to do next rather than explaining the industry.

The photography guide is the one that pays for itself most reliably. Twelve specific shots, in order, with the reason each one matters. Owners who take those twelve photographs at the scene have a materially easier claim than owners who took forty photographs of the damage from four feet away and none of the surrounding context.

The rate summary lists labor rates, the priced evaluation tiers and the material policy on one page. It is the same document we hand across the counter. Publishing it removes the most common reason an owner drives 18.4 miles from Hacienda Heights and leaves unhappy, which is discovering the number at the end instead of the beginning.

Nothing on it is a promotion and nothing on it expires. Rates change when costs change, the page gets updated, and the version you downloaded stops being current. Check the date on the sheet against the date on the prices page before you rely on it.