# Starting a Claim With Us: What Actually Happens in Hacienda Heights Starting a claim with OCRV Center means bringing the vehicle to the Yorba Linda facility with your claim number and declarations page, buying a priced estimate tier, and receiving a written scope with photographs that gets submitted to your carrier. The estimate is credited against an authorized repair. ## What to bring and what to have written down Bring the vehicle, the registration, the current insurance card and the declarations page. Have the claim number, the adjuster's name and the adjuster's direct line written down rather than in a voicemail. Bring any photographs taken at the scene, including the wide shots people skip, and the prior repair invoice if this area of the vehicle has been worked before. Bring keys to every compartment, including the generator bay and the wet bay. For a slide complaint, arrive with the coach powered and levelable so the room can be cycled during the inspection. For a fifth wheel or trailer, bring the tow vehicle if the complaint involves the coupler or the hitch. For any owner installed build, bring the invoice folder. If a carrier is not involved yet, that is fine and sometimes better. An estimate with photographs and measurements in hand before the first notice call means the cause of loss gets described precisely, which is the single decision that shapes the rest of the file. If a carrier is already involved, bring whatever estimate you have been given. - Registration, current insurance card and the policy declarations page - Claim number, adjuster name and adjuster direct line, written down - Scene photographs including wide shots taken before the vehicle moved - Prior repair invoices for the same area of the vehicle - Keys to every compartment, including generator bay and wet bay - Invoices and photographs for any owner installed solar, lithium or interior work ## The intake appointment and what it produces Intake is a written appointment rather than a walk around. The vehicle goes into a bay, on a lift where the chassis matters, with roof access where the roof matters. Depending on the complaint that means a fascia comes off, a slide gets cycled and measured, moisture readings get taken on a grid, or a scan gets run and the report saved with its date and module list. What you leave with is a written scope: operation codes, hours, parts sourcing with lead times, and a photograph set organized so a reviewer can follow it. That document is what gets submitted to the carrier, and it is also yours to keep regardless of what you decide next. Owners who take it to a second facility for comparison are welcome to; it is a document, not a commitment. Insurance walk ins are welcome, and no appointment is needed to start the conversation. An appointment is worth making anyway, because a bay and a lift for a 40 foot coach are scheduled resources and a booked slot means the inspection happens the day you drive out rather than the following week. ## The estimate tiers, priced and credited Three tiers cover everything. A collision teardown estimate is 1 hour at $210 and covers impact, structural and body damage where something has to come apart to be seen. An RV systems estimate is $150 and covers slide, awning, water, electrical, generator and similar complaints. An in depth diagnostic is 1 hour at $285 with a one hour minimum, for electrical and control faults that need scan and trace work. Each one is credited against an authorized repair, so an owner who proceeds pays it once inside the job rather than twice. Most shops advertise an estimate at no cost and we deliberately do not, which on an insurance page is worth explaining rather than skipping past. An estimate that costs nothing is written from the outside in fifteen minutes, because nobody can afford to spend three hours on it. A coach estimate written from the outside is the largest single source of the problems described across this section of the site. Charging for the hour is what lets the hour actually be spent removing a fascia, reading moisture on a grid, measuring a slide opening and photographing a bond line. That is the difference between a first estimate that holds and one that becomes a three round supplement fight. - Collision teardown estimate, 1 hour at $210, credited against an authorized repair - RV systems estimate, $150, for slide, awning, water, electrical and generator work - In depth diagnostic, 1 hour at $285, one hour minimum, credited the same way - Moisture and leak detection, $285 to $1,200 across 1 to 5 hours, where water is involved ## Getting the vehicle here from Hacienda Heights The facility is at 23281 La Palma Ave in Yorba Linda, 18.4 miles from Hacienda Heights, 24 to 38 minutes depending on the hour. The default route is SR-60 west to Fullerton Rd, then south through Rowland Heights, onto Harbor Blvd and east on La Palma Ave. That is the flattest of the options, which matters if you are moving a coach with a soft floor or a compromised slide. After 3:00 in the afternoon, SR-60 east to SR-57 south and SR-91 east to Imperial Hwy is usually faster despite being longer, because it avoids the Fullerton Rd signals. For a Class A over 40 feet or a toy hauler on an oversize permit, I-605 south to SR-91 east has the fewest tight signalized turns. Morning drop off between 8:00 and 10:00 is the easiest window to write up. All inspection and repair work happens at the facility. We do not perform inspections or estimates at a customer location, and an adjuster meeting is scheduled here for the same reason: a coach assessment needs a bay, a lift and controlled lighting to be worth submitting. If the vehicle is not roadworthy, say so at intake and we will talk through transport and tie down points for your class. ## What happens in the first week after intake The scope goes to the carrier, usually the same day or the next business day. From there the file moves onto the adjuster's calendar for inspection or review, and the most useful thing an owner does in that window is ask for a date and offer two specific ones. A week to ten days for a first inspection on a specialty file is common rather than exceptional. You stay copied on the correspondence and you make every authorization decision, but you are not the wire the file travels through. The estimate, photographs, supplement and reinspection scheduling move between the shop and the adjuster directly once you authorize it, which is faster and considerably more accurate than relaying laminate bond line descriptions by phone. To start, call (949) 799-3387 or use /request-a-quote and say which tier you need. Hours are Monday through Friday 8:00 AM to 5:00 PM and Saturday 9:30 AM to 3:00 PM, which is the window most working owners actually use. Bring the folder, bring the vehicle, and expect to leave with a document rather than a verbal number. ## Questions **Can I bring the vehicle in before I report the loss to my carrier?** Yes, and it is sometimes the better order. An estimate with photographs and measurements in hand before the first notice call means the cause of loss gets described precisely, and that description shapes which coverage and which deductible apply for the rest of the file. Vague opening descriptions are one of the more expensive avoidable problems on a water or storm claim. **Do I need an appointment to start a claim?** Insurance walk ins are welcome and no appointment is needed to start the conversation. An appointment is still worth making, because a bay and a lift for a 40 foot coach are scheduled resources. With a booked slot the inspection happens the day you drive out rather than the following week, which on a file where storage is accruing is worth more than the convenience. **What if I already have an estimate from another shop?** Bring it, along with the claim number, the adjuster's name and any photographs. The read happens at the facility with the vehicle present, priced as a collision teardown estimate at 1 hour at $210 or an RV systems estimate at $150, credited against an authorized repair. What you receive is a written scope comparison identifying which operations differ and why, rather than a verbal opinion about the other sheet. **How soon can you get my coach in?** That depends on the week and on what the vehicle needs, and after a regional storm it depends heavily on that. Call (949) 799-3387 with the vehicle class, the length and the complaint and you will get a real date rather than a queue position. Morning drop off between 8:00 and 10:00 is the fastest window, and Saturday runs 9:30 AM to 3:00 PM. **Will you handle the paperwork with my adjuster, or do I have to?** We handle it once you authorize it. The estimate, the photograph set, the supplement and the reinspection scheduling move between the shop and the adjuster directly. You stay copied and every authorization decision remains yours. What we do not do is decide coverage, interpret your policy or advise you on a course of action, because those are your carrier's determinations and your agent's expertise. **What if my coach cannot be driven to Yorba Linda?** Say so at intake. We will talk through transport options and what a tow operator needs to know about tie down points on your specific class, because a coach damaged in transit to a body shop becomes a second claim conversation nobody wants. What we do not do is inspect or estimate at a customer location, so the vehicle does need to reach the facility one way or another. **Do you charge for the estimate if the carrier ends up paying for the repair?** The tier is credited against the authorized repair, so on a claim that proceeds it reduces to zero for you. If you decide not to repair, the tier stands as a charge for the work performed: 1 hour at $210, $150, or 1 hour at $285 depending on which one applied. Either way you keep the written scope, the measurements and the photograph set. --- Source: https://ocrv.club/file-a-claim OCRV Center, 23281 La Palma Ave, Yorba Linda, CA 92887 Phone (949) 799-3387. Email info@ocrvcenter.com. Serving Hacienda Heights and the surrounding area. 18.4 miles, 24 to 38 minutes via SR-60 west to Fullerton Rd, then south to La Palma Ave. In shop work only. All estimates are priced and credited against an authorized repair.